Terms & Conditions | HAD-PRINT | Part of the HAD-GROUP

1 - Introduction and Definitions

1.1

These Terms and Conditions, together with any quotation, Confirmation Notice, specification, artwork approval, order form or other document expressly incorporated into the Contract, set out the terms upon which we supply Goods and Services to you.

1.2

Business Customer means a person, company, partnership, organisation or other entity purchasing Goods or Services wholly or mainly for purposes relating to its trade, business, craft or profession.

1.3

Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are generally open for business.

1.4

Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

1.5

Contract means the contract between you and us for the supply of Goods and/or Services incorporating these Terms and Conditions.

1.6

Goods means any goods, printed products, promotional products, signage, garments, stationery or other physical items supplied by us.

1.7

Bespoke Goods means Goods manufactured, printed, personalised, altered or otherwise produced to your specification.

1.8

Services means any design, artwork, pre-press, printing, finishing, installation, consultancy or other services supplied by us.

1.9

References to writing or written include email.

2 - About Us

2.1

HAD-PRINT is operated by HAD-GROUP (West Yorks.) Limited, a company registered in England and Wales under company number 11006631.

2.2

Our registered office is Unit 3, France Industrial Complex, Vivars Way, Canal Road, Selby, North Yorkshire, YO8 8BE.

2.3

Our business address is The Mending Rooms, Shaw Lodge Mill, Halifax, West Yorkshire, HX3 9ET.

2.4

Our VAT registration number is GB 280 723 603.

2.5

Telephone: 01422 552890.

2.6

Email: [email protected] .

3 - Proofs and Customer Approval

3.1

Where applicable, we will provide a proof for approval before production begins.

3.2

You must check all proofs carefully before approval.

3.3

Your approval confirms that you have checked and accepted, where applicable, all spelling, grammar, wording, names, addresses, telephone numbers, email addresses, website addresses, dates, prices, quantities, QR codes, barcodes, positioning, page order, imagery and other factual or visual content.

3.4

QR codes, barcodes, website addresses, telephone numbers and other machine-readable or interactive information should be tested by you before final approval.

3.5

Once written approval to proceed has been received, production may commence immediately. Changes requested after approval may result in additional charges and delays and may not be possible once production has commenced.

3.6

We are not responsible for errors which were present in an approved proof and which a reasonable examination of that proof would have identified, except to the extent that liability cannot lawfully be excluded.

3.7

Electronic proofs are not colour-calibrated physical proofs unless expressly stated otherwise. Colours displayed on monitors and devices may differ from printed colours.

4 - Artwork and Printing

4.1

Artwork is normally produced and printed using the CMYK colour process unless otherwise agreed. Pantone, spot colours, specialist inks or other colour requirements may incur additional charges.

4.2

Printing and manufacturing processes are subject to normal commercial tolerances. Reasonable variations may occur between batches in colour, position, cutting, folding, finishing, dimensions and material characteristics.

4.3

Customer and Professionally Supplied Artwork

4.3.1

Where artwork is supplied by the customer, or by a graphic designer, print broker, agency or other third party acting on the customer's behalf, it will be treated as print-ready artwork unless otherwise agreed in writing.

4.3.2

The party supplying the artwork is responsible for ensuring that it has been prepared correctly and is suitable for the production process and finished product specified. This includes, where applicable, correct page size, orientation, bleed, safe zones, margins, colour space, fonts, overprint settings, page order and appropriate allowance for folding, binding, trimming or other finishing processes.

4.3.3

Artwork must contain imagery of an appropriate resolution at final reproduction size. Unless otherwise agreed or specifically required by the production process, the minimum effective resolution is 300dpi for colour imagery, 600dpi for greyscale imagery and 1200dpi for monochrome or line artwork.

4.3.4

Where a product uses heavier or higher-caliper materials, multiple pages, folds, creases, binding or other finishing processes, artwork must provide sufficient bleed and safe area to accommodate normal manufacturing tolerances and movement associated with those processes.

4.3.5

We may carry out routine pre-production checks on supplied artwork. Such checks do not constitute approval of the artwork's construction or confirmation that it complies with all technical requirements.

4.3.6

Unless an artwork checking, pre-press or design service has specifically been requested and agreed, responsibility for the technical suitability of supplied artwork remains with the party supplying it.

4.3.7

A PDF proof is intended to allow the customer to check content, positioning and general appearance. It cannot reproduce or demonstrate every physical characteristic, manufacturing tolerance or movement arising during printing, folding, creasing, trimming, binding or other finishing processes.

4.3.8

We shall not be responsible for defects, loss, additional production costs or the need to reprint where these arise wholly or materially from supplied artwork which does not provide appropriate bleed, safe zones, tolerances, image resolution or other technical requirements for the production process specified, subject always to liability which cannot lawfully be excluded.

4.3.9

Where non-compliant artwork is identified before production, we may request corrected artwork or offer to amend it. Artwork correction, pre-press work and consequential delays may incur additional charges.

4.3.10

Where a customer, designer, agency or print broker instructs us to proceed with artwork which we have identified as carrying a production risk, we may require written approval before proceeding. Where production proceeds following such approval, the identified risk is accepted by the party instructing us, subject to any rights or liabilities which cannot lawfully be excluded.

4.4

Our standard studio rate is £40 per hour unless otherwise quoted. Additional amendments, proofing, artwork reconstruction, pre-press work or other design work may be charged separately.

4.5

Once design or pre-press work has commenced, amounts relating to work already carried out are non-refundable except where otherwise required by law.

4.6

Intellectual Property

4.6.1

You warrant that you have all necessary rights, licences and permissions to use and reproduce any artwork, photographs, fonts, logos, trademarks, text or other material supplied to us.

4.6.2

You will be responsible for claims arising from material supplied by you which infringes a third party's intellectual property rights, except to the extent caused by our own act or omission.

4.6.3

Unless otherwise agreed in writing, intellectual property in original artwork, designs, layouts, templates, working files, concepts and other creative materials produced by us remains owned by HAD-GROUP (West Yorks.) Limited.

4.6.4

Payment for printed Goods does not automatically transfer copyright, editable source files, working artwork or other intellectual property rights unless expressly agreed in writing.

4.6.5

Where we agree to transfer or license particular intellectual property rights, such transfer or licence may be conditional upon payment in full.

5 - Quotations and Prices

5.1

Quotations are based upon the information, quantities, specifications and requirements supplied to us at the time.

5.2

Changes to quantity, specification, artwork, material, finishing, delivery requirements or other instructions may result in a revised price.

5.3

Unless stated otherwise, quotations are valid for 30 days and are subject to availability of materials and production capacity.

5.4

Unless expressly stated otherwise, prices quoted to Business Customers are exclusive of VAT. VAT will be added at the applicable rate.

5.5

Prices presented to Consumers will include VAT where legally required.

5.6

Delivery, installation, specialist finishing and other ancillary charges will be stated separately where applicable.

6 - Payment

6.1

Unless an approved credit account or other arrangement has been agreed, payment is required before production begins and/or before Goods are dispatched.

6.2

Credit accounts are subject to approval and may be withdrawn, reduced or suspended by us where reasonable.

6.3

Where a 14-day credit account is agreed, invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.

6.4

You must notify us promptly if you dispute an invoice, providing reasonable details of the amount disputed and the basis of the dispute. Any undisputed amount remains payable by its due date.

6.5

We may suspend production, delivery or further Services while overdue amounts remain unpaid, provided that doing so is lawful and reasonable in the circumstances.

7 - Late Payment

7.1

This clause 7 applies to Business Customers.

7.2

Where a qualifying commercial payment becomes overdue, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at the rate applicable from time to time.

7.3

We also reserve the right to recover any fixed compensation and reasonable recovery costs to which we are entitled under applicable late-payment legislation.

7.4

Interest will not be charged on an amount genuinely disputed in good faith while that dispute is being reasonably investigated, but this does not affect payment of any undisputed amount.

8 - Orders and Formation of the Contract

8.1

Website listings, catalogues, samples, advertisements, quotations and estimates are invitations to place an order and do not themselves constitute acceptance of an order.

8.2

Your order constitutes an offer to purchase the applicable Goods and/or Services.

8.3

An acknowledgement that we have received an order does not necessarily constitute acceptance.

8.4

A Contract is formed when we expressly accept your order, issue an order confirmation, commence agreed work or otherwise clearly communicate acceptance.

8.5

All orders remain subject to availability of suitable materials, equipment and production capacity.

8.6

If we identify a material pricing, specification or description error before accepting an order, we may correct the error and ask whether you wish to continue at the corrected price or specification.

9 - Delivery and Collection

9.1

Goods will be delivered to the address agreed with you or made available for collection as applicable.

9.2

Unless expressly agreed otherwise, quoted production and delivery dates are estimates and time is not of the essence for Business Customers.

9.3

Consumer orders will be delivered within the period agreed with you or, where applicable, within the time required by law.

9.4

We are not responsible for delay caused by incorrect or incomplete delivery information supplied by you.

9.5

You should inspect Goods promptly following delivery and notify us as soon as reasonably possible of apparent damage, shortages or discrepancies.

9.6

Where Goods are available for collection, you must collect them within a reasonable period after notification that they are ready.

9.7

Business Customers may be charged reasonable storage and redelivery costs where Goods are not collected or delivery cannot be completed for reasons attributable to the customer.

10 - Performance of Services

10.1

Services will be performed using reasonable care and skill.

10.2

Where we provide estimated commencement or completion dates, they are estimates unless expressly stated otherwise.

10.3

You must provide us promptly with any information, approvals, access, files, credentials, specifications or other materials reasonably required for us to perform the Services.

10.4

We are not responsible for delays caused by your failure to provide required information, approval or access.

10.5

Where Services or installations are carried out at your premises, you must provide a safe working environment and suitable access.

10.6

Unless advised otherwise in advance, we may assume that electrical, network, structural and other facilities relevant to an installation are safe, compliant and suitable for the intended Goods or Services.

10.7

Reasonable additional work or attendance required because of unsuitable premises, inaccurate information, failed access or circumstances outside the agreed scope may be charged additionally.

11 - Problems With Goods or Services

11.1

If you believe Goods or Services are defective, damaged, incorrect or otherwise do not conform to the Contract, please contact us as soon as reasonably possible.

11.2

For apparent delivery damage, shortages or printing discrepancies, we ask that you notify us where practicable within seven days of delivery so that the matter can be investigated promptly.

11.3

The seven-day reporting request does not remove or restrict any statutory rights available to a Consumer.

11.4

We may ask for photographs, samples or other reasonable evidence to enable us to investigate a complaint.

11.5

We may also require allegedly defective Goods to be returned or made available for inspection where reasonably necessary.

11.6

Where a defect for which we are responsible can reasonably be remedied by reprinting, repairing, replacing or repeating the affected Service, we may offer that remedy subject to your applicable legal rights.

11.7

Consumers have statutory rights in relation to Goods which are not of satisfactory quality, fit for purpose or as described, and Services which are not performed with reasonable care and skill. Nothing in these Terms affects those rights.

12 - Risk and Ownership

12.1

For Consumers, risk in Goods passes in accordance with applicable consumer law.

12.2

For Business Customers, risk in Goods passes on delivery or collection, as applicable.

12.3

Ownership of Goods does not pass until we have received payment in full for those Goods and all applicable VAT and delivery charges.

12.4

Until ownership passes, a Business Customer must, where reasonably practicable, keep Goods identifiable as our property and must not remove identifying marks applied by us.

13 - Overseas Orders

13.1

We may accept orders for delivery outside the United Kingdom at our discretion.

13.2

Additional carriage, customs, administration or handling charges may apply.

13.3

International shipments may be inspected by customs or other competent authorities.

13.4

Unless otherwise expressly agreed, the recipient is responsible for import duties, local taxes, customs charges and other charges imposed by the destination country.

14 - Returns, Reprints and Refunds

14.1

Where Goods are defective because of an error for which we are responsible, we may offer repair, replacement, reprint, price reduction or refund as appropriate and subject to applicable law.

14.2

We may require defective Goods to be returned or made available for inspection before authorising a reprint, replacement, credit or refund.

14.3

A return or refund will not normally be available merely because a customer changes their mind about Bespoke Goods, except where a statutory cancellation right applies.

14.4

Refunds will normally be made to the original payment method unless otherwise agreed.

15 - Consumer Cancellation Rights

15.1

This clause applies only where you are a Consumer and the applicable Contract is a distance or off-premises contract for which a statutory cancellation right exists.

15.2

Subject to the exceptions below, you generally have 14 days in which to cancel a qualifying distance-sale Contract without giving a reason.

15.3

For qualifying Goods, the cancellation period generally expires 14 days after the day on which you, or a person nominated by you, receives the Goods.

15.4

For qualifying Services, the cancellation period generally expires 14 days after the Contract is entered into.

15.5

The statutory cancellation right does not apply to Goods made to your specification or Goods which are clearly personalised.

15.6

This exception will commonly apply to printed stationery, personalised garments, branded promotional products, custom signage and other Goods manufactured or printed specifically for you.

15.7

Where you ask us expressly to begin providing Services during the 14-day cancellation period and subsequently cancel before those Services are complete, you may be required to pay a proportionate amount for Services supplied up to the time of cancellation, where permitted by law.

15.8

Where a Service has been fully performed during the cancellation period following your express request and acknowledgement that the cancellation right will be lost once the Service has been fully performed, the statutory cancellation right will cease once performance is complete.

15.9

Where a valid cancellation right applies, you can cancel by contacting us using the details in clause 2 and making a clear statement that you wish to cancel.

15.10

Where Goods must be returned following a valid cancellation, they must be returned within the applicable statutory period. You will normally be responsible for the direct cost of return where we have informed you of that responsibility, unless the Goods are faulty or we agree otherwise.

15.11

We may make any deduction permitted by law for diminished value caused by handling beyond that reasonably necessary to establish the nature, characteristics and functioning of the Goods.

15.12

Nothing in this clause affects your rights where Goods are faulty, not as described or otherwise fail to comply with applicable law.

16 - Business Customer Cancellations and Changes

16.1

Business Customers do not have the statutory consumer cancellation rights described in clause 15.

16.2

Once an order has been accepted, cancellation or alteration by a Business Customer is subject to our written agreement.

16.3

Where we agree to cancellation or alteration, you must pay for work already undertaken, materials ordered or committed, non-recoverable third-party charges and other reasonable costs incurred as a result of the order.

16.4

Bespoke Goods which have already entered production may not be capable of cancellation.

17 - Events Outside Our Control

17.1

We will not be responsible for delay or failure to perform an obligation where caused by an event beyond our reasonable control.

17.2

Such events may include severe weather, flood, fire, epidemic or pandemic, industrial dispute, interruption of utilities, failure of telecommunications or internet services, transport disruption, acts of government, war, terrorism, civil unrest, cyber incidents outside our reasonable control, failure of suppliers or carriers, or shortages of materials.

17.3

Where such an event occurs, the affected obligations will be suspended for the duration of the event and any relevant timescale will be extended accordingly.

17.4

We will use reasonable efforts to minimise the effect of the event and resume performance as soon as reasonably practicable.

17.5

Where an event continues for an extended period and materially prevents performance, either party may be entitled to terminate the affected part of the Contract, subject to applicable law.

18 - Liability

18.1

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

18.2

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.

18.3

Consumers: nothing in this clause limits your statutory rights, including rights relating to satisfactory quality, fitness for purpose, description and reasonable care and skill.

18.4

Business Customers: subject to clauses 18.1 and 18.2, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill or loss of business opportunity.

18.5

Subject to clauses 18.1 and 18.2, our aggregate liability to a Business Customer arising from a particular Contract will not exceed the total price paid or payable under that Contract, except where a different limitation is expressly agreed in writing.

18.6

We are not responsible for loss caused by inaccurate, incomplete or unlawful material supplied by you, nor for matters arising from instructions which you required us to follow despite being advised of an identified risk.

18.7

Any limitation or exclusion in these Terms applies only to the extent permitted by applicable law.

19 - Data Protection and Confidentiality

19.1

Personal data will be processed in accordance with applicable data protection law and our Privacy Policy.

19.2

Where you provide personal data to us for inclusion within printed Goods or for us to process on your behalf, you are responsible for ensuring that you have a lawful basis for providing that information to us.

19.3

Where the nature of the Services requires a separate data processing agreement, appropriate terms may be agreed between the parties.

19.4

Each party will take reasonable steps to protect confidential commercial information received from the other party and will not disclose it except where reasonably required to perform the Contract or where disclosure is required by law.

20 - General

20.1

Entire Agreement – Business Customers. These Terms, together with the documents expressly incorporated into the Contract, constitute the entire agreement between us relating to the relevant Goods or Services.

20.2

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in force.

20.3

A delay or failure by either party to exercise a right does not constitute a waiver of that right.

20.4

We may subcontract parts of the production or performance of Goods and Services, but this does not remove our contractual responsibilities to you.

20.5

You may not transfer your rights or obligations under the Contract without our written consent, except where applicable law provides otherwise.

20.6

A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of the Contract.

20.7

We may amend these Terms from time to time. The Terms applicable to an order will normally be those in force when that order is accepted, unless a change is required by law or expressly agreed with you.

21 - Complaints

21.1

If you are dissatisfied with any Goods or Services supplied by us, please contact us using the details set out in clause 2.

21.2

Please provide your order or invoice number and sufficient information for us to investigate the matter.

21.3

We will use reasonable efforts to investigate and respond to complaints promptly.

22 - Governing Law and Jurisdiction

22.1

These Terms and every Contract between you and us are governed by the law of England and Wales.

22.2

If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction in relation to disputes arising from or connected with the Contract.

22.3

If you are a Consumer, you retain any rights you may have under applicable law to bring proceedings in another competent court within the United Kingdom.

Last updated: September 2026

Terms and Conditions