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Ethics…

Authenticity and knowing what is real and what is less so is a real challenge in a world which is extremely fast and evolving. When it comes to ethics, authenticity is something you dismiss, as ethics shouldn’t be fluffed.

We’ve always been open about the where’s and wherefores about what we do, equally our offering in product and our culture. We’ll try here to unpack a few of the attributes around what we do.

Paper, is sourced from credible sources, through mainstream paper merchants, with products whose supply chain we can identify back to the source (paper mill) and then through to the content pulp for the product. Much has changed in the last 5 years, traceability is now even more critical. We advocate certain producers, whose carbon footprint mileage on to us is as low as it can be. (However understand that sometimes, other factors influence purchasing decisions) Equally, we will source paper through channels which means we enable reuse, where it might be unsuitable for other production processes, where we can purposefully bring it into production.

The toner (ink) in our digital presses, is 94% plus compostable. Our presses whilst well used, are still within service tolerances, we chose to ensure we maximize the use, and lifespan of any physical resource as the manufacture of machines does incur a carbon footprint, which we aim to minimize through extended working life. We run a policy of not running machines on standby, reducing our electric consumption. We still have Riso type machines, which are also low power consumption along with running soy-based inks, which are an environmentally friendly option. Interestingly our digital presses print already reaches benchmarks that Royal Mail has specified for sustainable mail pieces.

Large format print is latex and dye-based inks, both are non-solvent based inks, which are environmentally friendly. We are in the throws of exploring and product beta testing non PVC materials for banners, further demonstrating our commitment to moving our operations in the right direction.

We are well aware of the issues around laminates used both in sheetfed print and large format. The evolution of products in this area to counter the need for plastic for protection is evolving, we actively watch this. Equally, we do question the need to specify and equally, if we can substitute other products like direct printing onto polyester, a good example is hospitality menus which have been previously Matt laminated, printing them on a nevertear polyester product. This is great as it can be recycled and also kept hygienic by being able to be clean with alcohol-based cleaners.

Like many other businesses, we ensure our office products are sustainable too, recycled plastic in our biro’s, our office waste paper gets combined with our production waste paper for recycling. Our paper recycling also has a tangible minimal carbon footprint, it’s recycled less than 10 miles away by Sonoco, turning into cardboard tubes.

For garments we use for apparel, we use credible brands, with traceable certifications, coupled with organic and sustainable recycled polyester products. Responsibility for specifying will see garments shift considerably in the next few years, we actively spend time expanding our knowledge to deliver the best solutions we can. Print technologies are shifting as well, and we expect to see progression in what we offer soon.

That’s a lot about the tangible items in the business, intangibles still are a substantial part of what we do. A significant group of staff in the business are Scout leaders and have interests in other community-focused groups, this does make “how” we do things slightly different, values are a big part of the way we do things. You can see from many of the blogs on this website about thinking.

We as a business also see our responsibility to encourage and develop other local businesses too. Through business networking, building connections to enable the best local. Encouraging startups, taking care of neighbours and doing our bit to ensure our immediate environment is pleasant and welcoming.

We do aim for a holistic approach around our ethics in the business. We’re not box shifters, we proudly describe ourselves by offering an honest service. It’s a rounded encompassing, personal service, aimed with respect for what we do for you.

Every tale starts with a beginning…

I’m a pendant for getting the best. I think we all like “the best”. However, race to the bottom and “I want it now” culture, drives a very different mantra of “will do”. It amazes me how some people talk the talk and say one thing and what they actually want is miles off from my benchmark.

My background in repro, better described as the bit before it hits a press in print, was all about, maximising the end result and the quality of what we were going to print. So, what does this actually mean, and why does it make a difference.

Images, best resolution, sharp throughout, in focus and properly taken. I have a background in professional high-end grade scanning, not just looking at the colour balance, but tonal curves and a lot more. Yes, I use pro digital Nikon DSLRs these days for photographs, but also use exceptional scanners to capture art pieces, drawings and historical materials which need digitising with the utmost care and attention. We’ve retouched historical photographs for magazine covers. The supplier/owner of the image has been amazed at the results. With a bit of careful attention, referencing, considering composition, lens characteristics and a lot more whilst re-constructing and enhancing the image to create a sharp, well-balanced end result. We know when we have scanned medium format transparencies and had a reference image of the same location, taken on a good DSLR, the traditional colour transparency held more detail than it’s a digital counterpart. A great example was being able to pick out blades of grass, with some definition.

Logos and technical drawings, scalable artwork is everything. Ensuring the artwork is sharp and the detail is defined is essential. We will re-draw up artwork in a vector format to ensure it meets the needs of reproduction regardless of end size. I started my career artworking in a vector environment every day. It delivered quick results in a fast-moving environment of promotional print. It’s stood me in good grounds for everything I’ve done since.

Typography, in my early years in the trade, whilst I was at College, I was lucky enough to have a placement at Warwickshire Illustrations in Cheylesmore in Coventry. They were a high-end design agency working with clients like Jaguar and Rank among many names. The senior staff in the studio there were meticulous, for the kerning (spacing of characters), ligatures, typeface elements for characters, and fine-tuning of all typography to be effortless for the reader to read with ease. Hence why now, I do like, love and ooze pride when I see proper typography, well-executed on a page.

That work experience placement also taught me a lot about, concept creation, the scamps, visuals and idea development, even before you start to layout the item in any technical format, to artwork the job.

With over 3 decades in print, specifying is so important, getting it right for the job, thinking through what the end-user is going to think as they handle or engage with your piece of print. Materials, the where and how are so important when thinking about the brief, and yes every job should have a brief. Recently I’ve kicked a job back to the client, so we can have a brief that will get the results, he is expecting.

We are so different than other providers, well the online ones anyhow, as we care, want to support you in your project. To get to my position in this trade is through experience, education, and graft. It’s why I proudly describe what I do as artisan, boutique, craft-based print, with the culmination of the aforementioned. Yes, you can have cheap print, when you pay a little bit more, for #properprint with real engagement. No job is ticket number running through our studio, it is all about the customer, the joys of being small and paying attention to detail is at the heart of what we do.

Thinking about others…

It’s at the heart of building effective relationships, if the last few years have taught us anything, compassion, consideration and understanding go a long way. However, everyone’s benchmark of expectations vary differently. Inherently these are formed as parts of people’s value sets, which if you understand generational theory are established in the pre-teenage years.

Recently in a drive to grow the business, building connections has been at the heart of many actions around establishing the right meaningful relationships. It’s very apparent some people form bonds, through shared common experiences or backgrounds. This really has come to light in the fact that we’ve seen business come from connections we made 3-4 years ago, and time wasn’t right at that moment, circumstances change, and we’ve developed and click, things start to happen. Talking of business networking, we’re very aware of individuals who seem to be there for the “me, me me” scenario and miss the purpose of building relationships, and short term wins are their only objectives.

Networking happens everywhere and at every opportunity. Fortunately, we don’t just get ourselves out there in b2b environments. A recent event for West Yorkshire Scouts, allowed us to meet, build and form relationships with a whole raft of different people. Common bonds and understanding is something that drives understanding and respect. Sharing ideas and concepts to make life easier is often what builds that special connection with others.

Being ordinary is just enough, and if you’re like us, you’re far from ordinary. We’re pretty passionate about what we do, and geared up to make a difference when people need it. If we can help, we do. A couple of instances in the last fortnight where at short notice people have needed jobs quick, and we’ve gone yes. Thankfully a few customers have flexed to allow us to achieve this, but we like a bit of communication with everyone as it makes it easier. We’re hoping that these new relationships will blossom, into more meaningful long term partnerships. In both cases, the physical meeting and seeing made a huge amount of difference.

Building relationships is around the elements of team building to an extent. The “form, storm, norm and perform” are critical to levelling the understanding between people. The recent process of doing accounts paperwork for on-boarding as a supplier etc, cause a little hiccup when payment terms needed to be agreed, as our approach is very along the lines of the small business commissioners approach of fast to our suppliers, however, it does mean we need or like fast payment to us, to maintain cash flow and operational stuff. It’s worth looking at https://www.smallbusinesscommissioner.gov.uk/ppc/. Being a champion to small businesses is appreciated by us, which shows all of the keywords I mentioned at the head of this blog.

Perhaps I am lucky that my background has always been geared up to thinking about others. Whether as a graphic designer, understanding your audience and how something is going to be used is at the heart of making the brief work. Yes, my scouting experiences do make big difference, compassion and empathy is something which is developed skill. I have realised perhaps my own abilities are somewhat limited, through recent experiences, which have tried and tested me. We do all need to show latitude and understanding in these times, unprecedented, previously unknown experiences are testing us all, so compassion, consideration and understanding. Above all be open, say if you are struggling, say if you are stretched, be open about things, we’re not here to take advantage, good people will support you.



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