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Learning from a day at a major exhibition

Stuart spent his Saturday at the Caravan, Camping and Motorhome Show at the NEC. However, probably spent more time looking at the stands than some of the contents.

The world of exhibitions certainly has changed. The need is still there, the challenges and environment are very different. However, scrimping isn’t the way forward. Even if you are taking small space, make the most of it. Not like one 3×3 shell scheme where 9 pull up banners and literature stands were rammed, but think through what your message is. Less is more as some say.

Stretched cloth graphic panels at the back.

Big themes are this year’s Caravan, Camping and Motorhome Show were the presence of printed fabric in use for banners and point of sale. Yes at this show the need for built stands is less, so the construction and thought processes and probably different. However, the presence of printed fabrics, not just in hanging fabrics, stretch displays panels, dividers and feather flags, was one trend that showed the shift in trends over the last few years.

Hillside Leisure certainly created a good impression with this.

The most outstanding one surely goes to Hillside Leisure for its stunning retro-themed stand. Where styling and design can create an impact that sets the tone of your business superbly. Utilising a stand designer to create such immersive visual experiences which tie together your branding, really shows this off as a pedigree in their marketplace. Plus it set the tone for the products, in the form of wonderful motorhomes.

For every highlight, you see cardinal sins against presentation, scruffy scrim banners loosely hanging on shell schemes. Firstly, if this was your business think about first impressions, that’s why you’re at a major show! The 11-second rule applies every time – people seriously make their minds up that quickly if they want to look and talk to you. 

So even if you make a basic floor plan and wall plans and think through what you have, what your messages are and be concise, it’s all about attracting people to your stand! If you have a plan and objectives getting a design professional to input is then easy as this forms the brief. Simple inputs can make a big impression, as one Foundry business we’ve been working with recently has discovered, including materials and ease of doing. 

If you are serious, exploring all the options around exhibiting at events should be considered. Talking to a stand designer like Wayne at Clarke Concepts will stand you in good stead for making informed decisions about maximising your impact and return on investment.

Canny tip… If you are utilising a smaller space nothing is stopping you from using the height to grab attention. A feather flag in these situations is a great tool for the job. Perhaps it goes with the territory with outdoor businesses maximising their display assets, but they worked well indoors, with plenty seen throughout the 5 halls. 

Use of Feather Flags for height.

The impact of environmental awareness is slowly creeping in. Great to see show signage now on thick corrugated stock which makes it fully recyclable. However, still, there is a lot more to be done to bring better environmental standards to exhibitions. Especially as some of the build practises need to incorporate more recycling and reuse, as the commercial standards or speed and time is money dictate how things are done.

As with any marketing opportunity like this is a major investment, making sure you get it right is so important. Savvy spending is an essential start if you’re new to exhibiting at events. However, if you’re a seasoned pro, the whole “plan implement review” cycle is still so important. When was the last time you properly reviewed? Things have shifted significantly over the last few years, not just with the pandemic but with technology and trends.

Why partner with us for your exhibition presence? A rounded approach, from stand to collateral and apparel, total solutions. We work with stand designers/builders, marketers, photographers, videographers and a lot more allied trades to bring together a rounded package, which will perform.

So how do you view good customer engagement?

This all started from a small conversation in the office between myself and Jake. The simple pleasure of a decent haircut. A really interesting dialogue then commenced.

So the small talk in the chair is nice but very generational. It appears the older you are more you appreciate a bit of conversation. The younger you are the zen opportunity to zone out is appreciated.

Traditional British or Turkish / Asian barbers? Interesting point the latter certainly seems to have the experience edge, with the small added extras. Such as head massages, the neck guard tissue to prevent unwanted hair down your shirt, the spritz spray leaving you fresh, eyebrows were seen to.

It appears the holistic experience is what overrides the basic need for a haircut. So what can we all learn?
The extras matter. If it is a small add the actual incurred cost is marginal.
The personal experience is king. Whether it is the conversation or the zen zone. It all matters.
To some degree price points can be a decider, however, people will pay for the right experience.
For some people, branding and status matter. Pedigree and experience will be a significant decider for some. But ultimately every individual has a different perspective on their expectations, so why do we all try and use one size fits all, the skill is in tailoring the experience to meet the needs of the customer.

We’ve long advocated about being real and striving to deliver the right experience. It’s really hard when customers give you one-liner emails and expect the world, equally relationships are king, very similar to the barber, knowing to understand and ensuring the right points are hit time after time.

Outstanding shining lights of 2021

Part 2 of our reflective blogs of 2021. The top 5 projects and the highlights of what we’ve seen in 2021. Projects that have caught our eye for the right reasons and ultimately will perform.

Starting at number 5, Julia Elvin, (personal private project) Christmas Cards, meeting the exacting challenges for Julia in 2020, was an interesting journey, this year we had a progression with this year’s Christmas Card, from original artwork, scanned, retouched, colour balanced and reproduced on some stunning James Cropper Vanguard board (Ivory Cream). Great to use British made products in our print.

In at number 4… Shy Burhan, Shipley based photographer, collaboration, engagement, consideration, inclusion were at the heart of the project we did for Shy in June of 2021. What can only be described as an exhibition catalogue, celebrating the works of a project Shy led. We produced a perfect bound catalogue, with beautifully sharp imagery. Supported Shy in creating the artwork, within an environment she understood and knew.

A significant project for number 3, a book on customer service, geared up for a specific audience and design to build trust and authority on the topic. The author was a definitive point of knowledge on the subject, and the trend for prospects to turn into customers is becoming harder as we get flooded with multiple channels of marketing noise, crying out for attention. 

The second most noticeable project(s) of the year, has been the work we’ve done for Flat Stan First Aid, daring to be different, changing the game and engaging and taking on board ideas to progress. Simon’s leadership on actively listening, planning, implementing and careful review process, has allowed him to aim a bit higher in how he pitches and presents. The “how” has been at the key of this work, whether going slightly lumpy and physical with his marketing, addressing tone of voice for communications or thinking more strategically.

The most significant piece of 2021, Nick Shaw, Always Networks, Security book. Nick is a highly credible experienced professional in the world of data and online security, his career progression has given him exceptional experience and it shows. This was part of the enabler in creating a marketing tool, which worked not just on the levels as identified in project number 3 above, but to a higher level. The two-way engagement we had, sparking ideas to deliver, measures, controls, engagement monitoring tools, goes beyond what I call an “ink on paper” print house and makes us a partner delivering marketing support in a realistic SME business environment. 

Overall, we love the diversity of what we do, the magic it creates, the journeys it enables for others to progress their objectives. So, if you need the magic of transforming your engagements with real people, with real meaningful physical touchpoints, we have some stunning ways and means. Oh and I should have included this project, for Lee at Fordies Detailing



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