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Crowning reasons why Direct Mail is still King!

Long before radio, television and digital marketing, direct mail ruled.

Ask a senior relative about mail order catalogues and they will probably remember the Littlewoods catalogue first published in May 1932, they went on to change shopping across the millennium. Look to the current day, the one that regularly arrives on my doormat is Screwfix, guaranteed with all the usual methods to encourage further engagement.

Today direct mail has received a bit of a bad reputation. The term “junk mail” isn’t exactly a compliment! Some refer to direct mail as an “old” form of advertising, thinking of direct mail as antiquated or off-target. However, when carefully crafted, directed to the right recipient through good use of learned data or other metrics can deliver results which outshine other methods.

The fact is, many companies do use direct marketing. According to recent studies, almost 60% of total mail volume was comprised of direct mail pieces.

Response levels to direct mail continues to be strong every year, generating leads for businesses across a range of industries. Whilst any data set can be described as statistics, the level of these customer response rates to common marketing methods give some cause for reflection.

1.2%  Online Displays
0.6% Social Media
0.8%Paid Search
0.35% E-mail Marketing
6.0%Direct Mail to a recipient

Why is Direct Mail Effective?

Direct mail is easy.

Direct mail marketing is easy to process. In an age of digital noise, the tactile presence of a physical mailing is feeding your recipient’s non-digital senses. Engaging touch, even a little bit of smell and physical actions of handling an item. Helps the recipient process more, in an efficient manner. One study found it takes 21% less cognitive effort to process physical mail.

Direct mail is interesting.

Almost half of Millennials thrive on the unique experience of physical mail.

According to the leading industry experts, 18-21 year-olds’ response rates to direct mail are as high as 15%. Utilising this within a carefully crafted marketing strategy, utilising a clever progression of other marketing touchpoints millennials are more than likely to engage and respond!

Direct mail is memorable.

People who spend time with physical marketing materials have a stronger emotional response and a better memory of these engagements. A fascinating message goes a long way too when you develop your campaign with direct mail, the longevity increases. Creating colourful, memorable messages, with good written and visual content can start a great fast-tracked progression. 

A good example of this is; IKEA as a global player in retail fully understands how to engage through clever mailings. I wouldn’t be surprised if someone is writing a book on all the methods which IKEA have illustrated through their campaigns. From cleverly words press advertisements through to engaging pop-up mailers for LACK side tables, the postcard perfectly demonstrated one of IKEA’s clever design concepts. IKEA’s postcard allowed users to experience the simple assembly of the LACK table, which left a deep, memorable impression.

Just one example of IKEA’s unique approach: https://youtu.be/18lZImt1L9Q 

Achieve Face-to-Face with appropriate Direct Mail

Emails are increasingly getting well known for having low open rates, as many users have inboxes brimming at the seams with un-opened mail. When you use direct mail, some will offer you one-on-one attention they wouldn’t give to any other medium. Ask any seasoned marketing expert and they will be the first to tell you direct mail because it stands tall in a digital generation.

Apart from the many catalogues that fill our mailboxes between Halloween and Christmas, most of us receive very little traditional mail. When you make your piece of direct mail stand out from the rest of the mail and get noticed; using a unique design, shapes, different enclosing methods, along with personalisation to maximise the impact.

If you need help creating the perfect direct mail piece that will stand out, we can help you every step of the way.

Find out more about building a connected marketing strategy with print catalysts and digital integrations, sign up for our white paper at http://eepurl.com/gIVF7v 

Get Kinaesthetic with your print and outshine the competition!

The battle for our attention is real.

Recent research concludes the average smartphone user checks their device 47 times a day! However how much can truly be remembered? In a digitally addicted generation, print brings a burst of fresh air.

Did you know that 92% of smartphone users say they still prefer print when making purchasing decisions? Carefully presented print media, with the right calls to action, can lead to greater conversion in a sales process. Using vouchers, sign-ups for exclusive must-have materials or access to the latest news and offers can be a great way to measure and lead to further customer engagement and sales.

American marketing guru Dan Kennedy challenges companies to ditch the “chase” mentality in marketing while focusing on helpful, value-giving ways that attract your audience instead.

Coupon advertising is far from dead. A 2018 American study showed that 91% of people ages 35-54 use coupons and 87% of millennials used coupons in the last year. And businesses benefit in a big way: stores are eight times more likely to make a sale when coupons are in play! Equally loyalty cards are another win, especially when the sign-up process allows you to legitimately acquire the customers’ contact details, allowing for further selected techniques of marketing to be used. I still think the best example of this is Screwfix, whose regular mailshots keep me thinking of their store.

This might seem like old school marketing, but in an environment where less of these techniques is happening, you have more chance of standing out, by being different. Marketing is often referred to as a toolbox of techniques. Evolution happens, but thinking about the customer journey and the touchpoints along the way.

Print is a time-served tool in the marketing toolbox, we have seen various ideas and concepts along the way. Connecting them with other marketing actions is key to build your customer journey. We are always open to having a conversation with you to help you innovate your business’s or organisation’s marketing.

Marketing basics…

It’s often underestimated, the knowledge that us printers have of marketing. We’ve been a significant part of the marketing toolbox for many years. Equally, we’re not a dead marketing method, like some would proclaim, just a time-served tool in the chest of marketing concepts.

I’m privileged to meet many business people, whether walking in through the door, or at business networking events. One of the things that does stand out, is how much tunnel vision startups are to their marketing strategies. Siting cost as the driver, it seems even the smallest of tangible tools can be overlooked, stating social or digital works due to it being cheap or free. Which makes for an interesting return on investment, as something for nowt doesn’t always ring true. All businesses rely on the need for growth, growth isn’t an easy win, it takes dedication, inspiration, and investment of all resources.

At the start of my career and even during my vocational education, the basics of marketing were drummed into us. Understanding your customer is key, having a “pen portrait” of who what where is essential, it then drives the following 4 P’s

Product – The first of the Four Ps of marketing is “product”. A product can be either a tangible product or an intangible service that fulfills a need or want of consumers. Whether you sell coffee or provide beauty treatments, you must have a clear grasp of exactly what your product is and what makes it unique before you can successfully market it. The pitch, tone of voice, visual identity should reflect the ideal customer and make it a potential part of their mix.

Price – Once a solid understanding of the product offering is established, making some pricing decisions is the next critical step. Price determinations will impact profit margins, supply, demand, and marketing strategy. Similar (in concept) products and brands need to be positioned differently based on varying price points, while price elasticity considerations may influence our next two Ps. Geographical implications also play critically on this.

Promotion – We’ve got a product and a price now it’s time to promote it. Promotion looks at the many ways to spread the word on the relevant product information to customers and differentiate your particular product or service. Promotion includes advertising, public relations, events and taster sessions, face to face networking, social media marketing, email marketing, search engine marketing, video marketing and more. Methods of engagement are critical here. If you’re looking for a faster conversion, the tools and techniques used will change. The adage people like people, like themselves, always improves the conversion rate, due to if they like or do it, then I should. Face to face engagement should always be supported by relevant collateral to support the engagement. Each touchpoint on a customer journey will build the future potential to buy. 

Place – Professional marketers will often say that marketing is about putting the right product, at the right price, at the right place, at the right time. It’s critical then, to evaluate the ideal physical locations are to convert potential clients into actual clients. Today, even in situations where the actual transaction doesn’t happen on the web, the start of a sales journey has many points of contact including web, referrals and many more before potential customers are engaged and converted to a sale.

So how does print engage with this, we are experienced in supporting small businesses, ensure that your products visual identity matches and works with your audience. We’ve got substantive experience in tailoring promotional materials to fit your budget and ultimately your price point. We have more tools on our promotional print chest than you think. From the obvious to the more subtle for brand awareness. Print is a tool that can drive traffic to your other communication channels to improve the customer journey for your potential customers. Along with solutions to help you sign and brand your “place” to ensure maximum visibility.

Whilst as a printer, we’ll happily guide, support and ask questions to ensure your marketing buck, is getting you the best bang, we don’t do marketing strategy or other media. We’re fortunate to know many professionals who can help you. These professionals are the full source professionals who work across different media to maximise the impact and delivery of your marketing messages.



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