Author archives: Stuart Nimmo

All about the difference…

7 January 2024 Stuart Nimmo

Anyone with any common sense knows it’s not what you do, but how you do it. With a wide variety of print service providers out there, some purely online shifting products without any relationship. To us print is an art form when done well, it adds value, understanding what you want to achieve is at the heart of how we do it. So distinguishing what matters and why, makes a real difference to the result. With over 70 years of combined experience within HAD-Print, the small differences are what make the difference, so here are a few examples.

What makes us different?
“More than box shifters” at the very heart of what we do – is understanding your needs as our customer. Easy words, but here’s one example.
It’s not just understanding you, but the needs of your end users. The work we’ve done with Simon Ferris at Flat Stan First Aid is about maximising the learning of the children partaking in the programme and after the learning. We’ve helped Simon to evolve his resources into something more dynamic which is engaging on many levels. Simon doesn’t just use us for the print, but as a sounding board to help his develop ideas – it is a pleasure to be valued in this way.

What makes us different?
“More than box shifters” at the very heart of what we do – is understanding your needs as our customer. Easy words, but here’s another example.
When you meet a business person regularly you get to understand them and their business. Ben at Phoenix Heating and Plumbing was one of these customers. Seeing, talking, understanding, and knowing his “pain points” really helped auto meet his aspirations of where he wanted to take his business. Introducing a brand identity for Phoenix Heating and Plumbing, was probably the first significant thing we did, we amazed Ben when after a few words, we were able to hit the brief on the nose for him. Workwear for his team provided the opportunity to raise the level and put pride in the business. We’ve since helped get marketing collateral to hit the mark as well. Quick response due to circumstances, favours pulled from some of our contacts, and leaflets with the right professional high-end images he required to help them pitch for the work they knew they could achieve.

What makes us different?
“More than box shifters” at the very heart of what we do – is understanding your needs as our customer. Easy words, but here’s another example.
A very recent example. And a very sweet one at that. Mrs H, whose husband had recently passed, wished to ensure his legacy was a positive one. He had extensively researched the mills in 2 local valleys and the documents whilst useable, they were in no format to be shared or passed on. We took the documents, and a wallet of photos, and worked our way through and artwork up the book professionally, after a round of proofreading, the 2 volumes (books) were printed on a limited edition basis, enough for the family, placing in local libraries and history centres.

What makes us different?
“More than box shifters” at the very heart of what we do – is understanding your needs as our customer. Easy words, but here’s another example.
Over the last 2 years, we’ve produced all sorts of card decks. A lovely item to work on, as they are usually so diverse in content. At the end of last year, we had a referral enquiry which said… “Can you…” well, the answer is yes, as ever. It was a different size, a different number of cards. Gareth had in his mind’s eye exactly what he wanted. Getting to know, and understand is the usual key to creating a specification which works. It was nice that it was 2 decks of the same specification, different designs running in parallel, which makes things easier in production. Gareth in asking the right questions to us, enabled us to tweak and develop what he was looking for from an existing reference point. Here’s why it works with us, we are truly bespoke, unlike your online portal funnel web-based printers, we use, knowledge, and experience to devise the right solution for you.

Need your print to work smarter for you? Why not start a conversation with us?

Truly unique print…. That’s what we do.

14 October 2023 Stuart Nimmo No Comments

Bold statement, in an age of internet portals which deliver faceless, no support, and only transactional engagements. We exist to deliver customer service, and understanding with a blend of experience, values and pukka print.

We love working with people who have value sets similar to ours. Understand why a working relationship of understanding, and appreciation of the “craft” delivers not just a product, but something which will deliver above and beyond.

The Renaissance is just around the corner. Seriously we know this. No bullshit here. We talk to more and more people in marketing, and business, who are starting to question “the new norm”. The environment we have existed in, socially, politically and commercially has allowed “buzz fads” to lead and not be accountable. So, to some, it is just the bottom line, to the savvy it’s the return on investment.

Speed seems to have overtaken everything, instant gratification, quick fix and hit. However, can you remember, take in, and absorb important information in this environment? This has been echoed in two conversations recently

Chief Operating Executive and trustees at a board meeting (this was feedback to me by a trustee). “We are struggling to get engagement; we are getting less, and less event sign-ups. It takes more work to get people involved.” The trustee then asked the question around the “how” to the answer was “email shots, website portal entries, professional social media etc” The trustee then said, “Have you thought about targeted physical mail?” Yes, he’s a friend of ours and knows what we can do.

Another interesting conversation from a Marketing Executive who we know well “We’ve not been looking at the metrics, my manager/business isn’t bothered”

If you aren’t looking at the performance how do you know you are getting the results?

If you were in the Maclaren team, data, stats, and break-down analysis are key to tweak, change and develop. So, does this explain why this country’s growth is so stunted at the moment? Existing, rather than the desire to achieve? The definition of insanity is doing the same and expecting different results.

Thursday evening was a night out at Wilsons Republic (WR10 event), which is a creative community gathering in Huddersfield. The biggest learning from the event was the freedom of creativity. This freedom in creativity allows for the opportunity to “break the rules”, and to do something different, which is key to making an impact. Both the speakers; Dani Molyneux from Dotto and Tony Brook from Spin both ably demonstrated this break the rules and start the creativity. What was also very apparent, was that both them as skilled practitioners could transcribe this creativity into very reproducible work, or very print-savvy. Something which fresh, younger designers struggle to make happen.

Both of the above designers illustrated beautifully the impact which good design, which was considered for the mediums they were working with could truly deliver. This was backed up in conversation with Graphic Designers who knew about print, however, didn’t practise or promote print (we did talk to some who do print). The design process is all about creating an experience, helping marketers craft the journey, utilisation of different mediums is essential – both physical and digital.

We believe that the right piece of physical marketing or print can go a long way in moving on a customer journey. Everyday mundane, really doesn’t kick it now. Here are our headlines to making it work…

–           Be creative, challenge your audience, and thus be rememberable.
–           Structure and performance before making it look pretty – simple is sometimes best.
–           Be tactile and use different textures, paper has a huge range of textures.
–           Finishing and presentation, use folds in different ways, look to use different shapes of collateral.
–           Linked into the customer journey, what is the next action you want the customer/reader to do?
–           Make people talk about it.

So, if you want to be in the next wave of marketing, perhaps it’s time to revisit the “marketing mix” as we used to call it. Or the “marketing toolbox”, remember one tool doesn’t do every job.

The team at HAD-Print has over 70 years of experience between us. Ranging from magazine production, book production, commercial print, marketing agency and a lot of hands-on print experience. Harnessing digital print technologies with a wealth of experience brings a unique.

So, are you brave? Or are you mundane?

I’d hazard a guess you’re mundane, so don’t do any action after reading this.

If you’re ballsy, brave, an agent provocateur, leader in what you do – really simply talk to us.

No hiding… honesty is one of our values

6 August 2023 Stuart Nimmo

We often get asked to competitively pitch on projects. And occasionally we say no, we’re not going to quote when we see what we’re against. We don’t do race to the bottom. However recently we’ve had feedback from an end user who showed us what was advertised and what they got. The original specification sheet and the supplied polo shirt were nowhere near a match.

What we do…

Our garment proposal sheets, feature clear positionals and photos of the proposed garments.
We only specify garments we know and trust.
We provide honest advice on what will work in different print and embellishment methods – some are better than others at different things.
Honest charging and can suggest the right breakpoints to achieve cost performance points.
We provide options to enhance the end-user experience – tagging and bagging or packing.

So, with the case study above, we’d ensure that a heavier-weight garment was specified to match the end user’s environment. It also takes a detailed print better. The proposed garment had opportunities for further trimming or embellishment to add value to the merchandise proposition. We would offer an option for branded tagging, if you wanted an end-user experience to be delivered more “branded” we can recommend easily branded pain packaging to deliver within a cost budget. This packaging can also be nearly plastic-free for better environmental credentials.

If you are in a specific sector, we understand that your market audience has expectations. A good example of this is motorsport, where attention to detail, and specification of the performance vehicles is matched by the specification and detail of the apparel used. Whether two-tone garments, garments with colour panels, or piped trim, detail in print and embroidery is absolutely critical.

Part of our service is the fact we spend considerable time getting to know the products we use. Whether this is getting touchy-feely at trade shows and roadshows, getting samples in and putting them to the physical test.

Talking of physical tests… in the last year, we’ve rejected 2 items on our testing programme. These include workwear boots, which were inconsistently manufactured and the product support through wholesale and distribution didn’t match our expectations. The other was a Hoodie, which bobbled on after the second wash.

The crux is, if you value your brand, doing the right thing sometimes takes a bit of a bottle. If you are doing merchandise, think about the sales journey, reviews, product evaluations, and user-generated content is now major selling points. If you go on a race to the bottom and don’t have honest sales collateral you will get adverse responses from your valued customers, audience, followers or the better description for them – stakeholders.